YOUR SUSTAINABLE MARKETPLACE WITH THE FINEST SELECTION OF AUTHENTIC PRE-OWNED AND VINTAGE EUROPEAN LUXURY DESIGNERS FROM THE MOST RELIABLE CONSIGNMENT BOUTIQUES AROUND THE WORLD

Frequently Asked Questions

CREATING AN ACCOUNT/ BECOMING A MEMBER

Click on login at the top right corner, and it will take you to the login page where you can enter your username and password.
Click login on the right upper corner and it will direct you to the login page. On the same page there will be a “Sign Up Now” option under “Join The Chic Selection”, which you can click and it will direct you to another page where you can enter all your information.
After submitting the information, you will become a TCS member!
TCS keeps your personal details private and confidential. For further details, please see our privacy policy
It is not required to be a member to buy items on TCS, but if you decide to proceed as a guest, you will still have to enter all of your information such as: name, address, credit card info.
Yes, under your account all of your previous or current purchases can be viewed, only if you are a member.
Click on the link: “Lost your password? Click here” under the login option. You will get an email redirecting you to your account page where you will be able to enter your new password.
When you register yourself on TCS or by registering your email address in the footer of TCS home page “receive TCS email updates” you will receive our newsletters informing you on all our new arrivals and special offers.
No, it is free to become a member of TCS.
Log yourself in, then go on MY ACCOUNT on the top right corner.
Then click on EDIT MY ACCOUNT
  • My personal information: You can modify your information and password at anytime
  • My orders: you can check the status of all pending, completed or cancelled orders
  • My offers: you can check any time your offers and status
  • My wish list: you have the possibility to save any favorite article on your wish list from the main article page.
  • Invite a friend: allows you to share with your friends

SHOPPING WITH US

Every merchant will have its own prices and will price his items according their knowledge of the market rates.
To shop with TCS you will:
  1. Choose a category or designer from the top navigation menu.
  2. You can also search for a specific sub-category.
  3. Once the page is open you can choose to accurate your search by scrolling on the right side.
  4. When you have selected your item, select the size (if applicable) and click “add to cart”
  5. You may proceed with checkout when you are done shopping.
No, an order cannot be cancelled. However, when you receive your order, and you think that it is not authentic or the description of it is completely different that the one described online when you purchased it, you have 48hours to contact us and notify us ; we will try to analyze the case together with the Merchant. If the issue is confirmed, you may return your order the same way you received it and we will give you a total refund.
You will have to pay in the currency of the boutique’s country: euro for European merchants and US dollars for American ones
TCS is required to charge sales tax depending on the state you are ordering from.
Each article is one of a kind, so if the item is kept in the cart for a long period of time, it is possible another customer purchases it before you do.
We do not accept returns or do refunds EXCEPT if the article sent is non-genuine, defective or does not match the description of what you ordered. If so, the packaging the item was received in has to stay the same, no tags are to be removed. This is so when TCS receives it back to the office, our team will revise it again to be sure it was not used. Once the problem is addressed, you will receive your money back.

AUTHENTICITY AND DOUBLE AUTHENTICATION

TCS has pledged to fight counterfeit. Counterfeiting is a growing and increasingly dangerous global problem that also affects luxury designer’s articles.

To protect our customers from this scourge and fully satisfy them by a guaranty of authenticity of 99,9% on their purchases, TCS ONLY authorizes professional second hand boutiques to sell on its platform.

These boutiques have been personally selected and visited by TCS founder and her commercial team. We aim to create a close relationship with each Boutique owner and work hand in hand for the one and only aim: THE SATISFACTION OF OUR CUSTOMERS
Above the fact that you are purchasing from a professional merchant for whom authenticity is his reputation, note that each article you just bought on TCS is transferred from the boutique to TCS offices for a DOUBLE authentication and a total check before being sent to you.
A team of specialist of luxury brands lovers as well as freelance experts will evaluate each piece to confirm authenticity before sending it to you.

A SUSTAINABLE COMPANY

OFFERS:

Yes, SOME boutiques will have the option of accepting offers. However, you will need to become a member to be able to make offers because once you make an offer, the boutique will inform you through your personal e-mail if your offer has been accepted or not. Note that vintage and collectors pieces generally don’t have set prices. Prices you’ve seen for “similar” articles are not always relevant as the second hand market is in a constant evolution and the supply and demand varies all the time.
The boutiques will take 48 hours to either accept of reject your offer. As stated before, you will receive an e-mail when the decision has been made. Note that your article can be purchased by other customers’ full price while a private offer is pending. When the boutique is closed (holidays) you will be notified and the delay of answer will be sometimes longer.
When you get informed that your offer was accepted, you have 36 hours to click the link that will be sent to you. In the approval of the email you will also receive a code/coupon. The link will take you to your shopping cart, you will have to enter the code that was given to you to benefit of the accepted offer rate and proceed with the payment

ONLINE PAYMENT:

We take your security very seriously you can expect fraud protection and prevention every time you check out on TCS. TCS accepts the following method of payment:

PayPal:
We once more use this world leader in secure online payments, whose fraud prevention system is among one of the most effective on the market. PayPal allows payments by credit cards or by connectingyourself to your own Paypal account. PayPal ensures the confidentiality of your banking informations. Paypal enables you to pay using your credit card, debit card or bank account. On the online payment page, click on the Paypal icon and you will be re-directed directly to their secure platform where you can make your payment safely and easily.

Credit card through PAYEEZY:
When you pay with your Credit card, Payeezy secure payment will protects your transactions – not just those from mobile payment transactions – with data encryption and tokenization throughout the payment journey.

Wire transfer:
You can pay by wire transfer for orders over 5000 US$. Be aware that some banks charge a fee for wire transfers. If you decide to pay by wire, email accountancy@thechicselection.com
Your payment will be taken when your order is placed on our website.

SHIPPING, CUSTOMS DUTIES & TAXES FOR INTERNATIONAL SHIPMENTS

We work with UPS and DHL. Door to door delivery. Make sure you are home or you registered your office address.
Shipping rates are shown during the checkout process before the payment goes through. The rate is based on the weight and the destinations from where the package is coming from and going to. Your items will be carefully packaged and insured, which is already included with the shipping.
You will have to wait between 2 to 15 days or more (depending on your location it’s mostly around 6/7 working days) from the day you ordered as TCS have to first, pick up the article from its merchant, then transfer it to his offices for a double authentication and the final ecofriendly packaging.
As soon as your order is ready to be shipped you will be informed through an email and you will receive a tracking number. You will be able to follow the progress. If you ordered different articles from several boutiques, bear in mind that your articles will arrive separately and you will receive different tracking numbers.
If you buy articles that must be shipped internationally, you may be subject to customs duties and sales set by the destination country. These fees are not included in the final price you pay on The Chic Selection. Nevertheless, when the rate of an item exceeds 2500 $ don’t hesitate to contact your local customs agency to verify the import charges and make sure you notify that it is a second hand or vintage item. Fortunately, most goods imported for personal use are not subject to quota as we have experienced that during our last 2 years when ruling our european website.

Each article bought on The Chic Selection transits by our offices:
  • In Europe: for purchases made from European stores, each article transits by our European office registered under The Chic Service in Brussels Belgium. The Chic Service is acting on behalf of The Chic Selection Inc. for all the European logistics, authentication and expedition of all European articles.
  • In the USA, our Miami headquarters team is in charge of the authentication and expedition of the articles purchased from American stores.

RETURN AND REFUND

All our sales are final.
You can’t return an article unless:

  1. The Merchant agrees to it
  2. You are convinced that the article purchased is not authentic
  3. Received the wrong article

 

Returning the items:

  1. DO NOT remove the tags or stickers attached to the items. The items should be returned the same way it was shipped in order for our team to review it. If tags are removed, we will not accept the return.
  2. If there is something wrong with the item, it should stay in the same condition as sent, so our team can identify the problem.
  3. A return label will be provided in case of a return.

 

Payment:

  1. All eligible returns will be refunded using the same form of payment that was originally used to make the purchase.
  2. Refunds cannot be used to make another purchase. The refund transaction needs to be completed per item.

 

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The Chic Selection is your sustainable marketplace with the finest selection of authentic vintage and pre-owned European luxury designers from the most reliable second-hand boutiques in Europe and in North America. Most of these consignment boutiques have no e-shop therefor The Chic Selection chose to build for them a dedicated  platform giving them a chance to be part of the internet world. The Chic selection offers used, nearly new, rare or limited edition of luxury goods such as handbags, shoes, accessories, watches, jewelry and apparel from brands like Louis Vuitton, Chanel, Hermes, Goyard, Gucci, Christian Louboutin, Balenciaga, Balmain, Bottega Venetta, Cartier, Céline, Chloé, Christian Dior, Emilio Pucci, Fendi, Givenchy, Lanvin, Alaia, Balenciaga and Saint Laurent. The Chic Selection guarantees 100% double authenticity through the experienced knowledge of the boutiques’owners as well as The Chic Selection’s team and experts. More than a website, The Chic Selection founder’s new vision goes beyond the business itself to widespread social betterment, planet care and financing our world’s tragedies through donations that will only be possible with your purchases. All trademarks that show on The Chic Selection site are the property of their owners. The Chic selection is not affiliated with the brands that are being sold but each article is guaranteed authentic by The Chic Selection or a full refund is given .

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The price is based on daily exchange rates but is only an approximation. Please contact us for a final price